How to Pay

Online Bill Payment

Residents can pay utility bills online by credit or debit card. A simple, one-time registration process provides access to utility bill statements and payment options. Residents receive an email when new statements are available. View registration instructions and sign up now.

Pay by mail

Mail payments to:

City of Allen Utility Billing 
PO Box 734802 
Dallas, TX 75373-4802

Pay in-person

Make an in-person payment:

Utility Billing
Allen City Hall, First Floor
305 Century Parkway
Allen, TX 75013

Night drop

A secured, drive-through drop box is available in the parking lot of City Hall (305 Century Parkway). The drop box is located just south of the Municipal Court / Parks & Recreation Building.

Automatic bank draft

Residents can pay utility bills through easy and convenient automatic bank draft. The amount owed is withdrawn automatically from a checking or savings account. Because payment is automatic, there are no late fees or postage costs. Residents continue to receive a monthly statement showing current charges. Customers can enroll, update or cancel an automatic bank draft by using the online Citizen Self Service portal.

Utility bill averaging

Eligible City of Allen utility customers who opt in to the City’s Average Utility Billing program (also known as Budget Billing) can pay the same amount for their water each month over an 12-month period. Charges and credits from the previous 12 months are distributed evenly over the next 12 monthly bills. Your new bill average will also go up or down, depending on how much water you used in the previous year. If you cancel utility service within the budget billing year, your final bill will contain the balance of your settle up charge/credit.

Prior to September 1, 2022, customers would “settle up” their accounts in the 12th month. Customers who used more water than the averaged amount would receive a one-time charge for that use. Customers who used less water would receive a one-time credit. This billing process is no longer offered.