About REAL Service

Parks and Recreation Delivers REAL Service with Pride

emarkable service from our Empowered employees leads to Amazing experiences resulting in Lasting impressions. That is the Allen Parks and Recreation Department's unique brand of service delivery called REAL Service.

REAL Service is our commitment to Allen residents, valued customers and guests to provide a level of service unmatched by others. Serving you is what matters to us, but it's not just about good service...we want you to feel just how valued you are with each and every interaction.

We are driven by a set of guiding principles that support our REAL Service philosophy. Developed by staff from all levels of the department, the guiding principles serve as a road map for how to deliver REAL Service everyday. We are committed to making each experience with us REAL in every way!
REAL logo

REAL Guiding Principles

Remarkable Service

We will be accessible to our customers and respond to them in a timely manner with clear and accurate information.


We will all play a part in the continuous improvement of the department.

Amazing Experiences

We will provide personal attention to ensure each customer feels special and important.

Lasting Impressions

We will put the interests of our patrons first at all times.