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1. Why do I have to register my alarm?

Allen has an alarm ordinance to help reduce the number of false alarms. This helps first responders remain available to respond to true emergencies. All homes and businesses with alarm systems must register them with the City of Allen. Alarm registration must be renewed annually.

• Apply for a new alarm permit or renew your alarm registration online.

2. What is the Allen Police Department non-emergency number?

The non-emergency number is 214.509.4321.

3. How do I request a crash report?

You can request a copy of a crash or incident report online, by mail or in person. No fax, email or phone requests are accepted. Cost for an crash report is $6.

Request online

• Submit a Public Records Request

Request in person

Requests must be made during regular business hours (8 a.m. to 5 p.m. Monday-Friday) at Allen Police Headquarters, 205 W McDermott Drive. Visitors may pay the $6 report fee with cash, check, money order, Visa, MasterCard or American Express. Credit cards not accepted after 4:30 p.m.

Request by mail

Written requests may be submitted to the Allen Police Department by mail. Sender must include a self-addressed stamped envelope and $6 report fee paid by check or money order. Mail requests to:

Allen Police Department
Attn: Records Unit
205 W. McDermott Drive
Allen, Texas 75013

4. Does Allen have a juvenile curfew?

There is no juvenile curfew in Allen. The City of Allen’s former juvenile curfew was repealed on Oct. 10, 2023, following an amendment to the Texas Local Government Code.

5. How do I request an incident report?

All incident report requests must be submitted in writing in one of the following ways. You must provide your incident case number in your request. Fees may apply.

• Online: Submit a Public Records Request
• Email: Email your request to policerecords@cityofallen.org
• Fax: Send your request to 214.509.4353
• In person: Visit Allen Police Department (205 W. McDermott Drive) during business hours (Monday-Friday, 8 a.m. to 6 p.m.)

If you have questions, please call 214.509.4350 or email policerecords@cityofallen.org.

6. How do I check on a pending case?

To check on your case or talk to the assigned investigator, call 214.509.4239.

7. How do I request a protective order?

Call 214.509.4254 with questions about a criminal protective order or a Temporary EX PARTE order.

8. How do I make a Freedom of Information Act (FOIA) request?

All Freedom of Information Act (FOIA) requests must be submitted in writing in one of the following ways:

• Online: Submit a Public Records Request
• Email: Email your request to policerecords@cityofallen.org
• Fax: Send your request to 214.509.4353
• In person: Visit Allen Police Department (205 W. McDermott Drive) during business hours (Monday-Friday, 8 a.m. to 6 p.m.)

If you have questions, please call 214.509.4350 or email policerecords@cityofallen.org.

9. Can I do a ride along with Allen Police?

Yes. Citizens, media representatives, police department job applicants and others must complete a Ride Along application and submit it at the front desk of Allen Police Department Headquarters (205 W McDermott Drive).

10. My car was impounded. How can I find it?

Call 214.509.4321 to inquire about impounded cars.

11. Where can I ride a scooter in Allen?

City ordinance prohibits the use of motor assisted electric or gas scooters on any highway, street, alley, path, or trail within the city limits except on paths or trails set aside for the exclusive operation of bicycles. A person may not operate a motor assisted scooter on any path or trail within a city park except on paths and trails set aside for the exclusive operation of bicycles. Scooters may be ridden on sidewalks.

12. What is an abandoned vehicle and how do I report it?

State law considers vehicles abandoned if they meet one of the following criteria:

1. The vehicle is obviously inoperable, over five years old and left unattended on public property for over 48 hours
2. The vehicle is left unattended in the right-of-way of a designated state or federal highway (US 75, SH 121)

Vehicles with expired registrations are not automatically considered abandoned under state law. However, they may be deemed junk vehicles and subject to code enforcement action.

Report abandoned vehicles with MyAllen
Use the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!

• Report an abandoned vehicle with MyAllen
• Download MyAllen for iOS
• Download MyAllen for Android

13. What is a junked vehicle and how do I report it?

By City ordinance, a vehicle is considered "junked" if it meets both of the following criteria:

1. It displays an expired registration
2. Is wrecked, dismantled/partially dismantled or inoperable

If the vehicle remains inoperable more than 72 consecutive hours on public property, it may be declared a public nuisance if it meets certain criteria.

Report junked vehicles with MyAllen
Use the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!

• Report a junked vehicle with MyAllen
• Download MyAllen for iOS
• Download MyAllen for Android

14. Who is required to register as a sex offender in Allen?

Any person with a "reportable conviction or adjudication" who resides, works or attends school in Allen must register as a sex offender with the Allen Police Department. Call 214.509.4239 to get information regarding registration.